Frequently Asked Questions
Everything you need to know about your Kelme experience, from professional gear to order tracking.
How do I know which size to choose for Kelme footwear?
Our professional footwear usually follows standard European sizing. We recommend measuring your foot in centimeters and referring to our Size Guide located on each product page to ensure the perfect fit for soccer, futsal, or running.
What is your shipping policy for sports equipment?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Free shipping is available on orders over a certain threshold, which will be calculated at checkout.
Can I return or exchange my gear if it doesn't fit?
Yes, we offer a 30-day return and exchange policy. Items must be in their original, unused condition with all tags attached. Please note that customized jerseys or equipment cannot be returned.
Does Kelme offer a warranty on professional footwear?
All Kelme products come with a limited warranty against manufacturing defects. If you experience any structural issues within 60 days of purchase, please contact our support team with photos of the defect.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure to protect your financial information.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.